How to apologize:

• Express sorry.  (I am sorry)
• Own your guilt, take responsibility.  (I was wrong)
• Be specific – take ownership.  (I did ……)
• Identify the impact.  (I hurt you)
• NO IF’s.  (Sorry if I)
• DO NOT blame, shift, or defend. (But you…)
• No passive voice.  (Sorry you were offended)
• Make amends. (What can I do)

Nobody is perfect.  But if you can master these few easy steps, you will be on the path to a much better relationship.